Northpine sells digital downloads only. Nothing is shipped, and no shipping charge is ever added at checkout.
How delivery works
Your ZIP file is available the moment payment clears. The download link appears on the order confirmation page and in the confirmation email sent to the address you used at checkout. No account is required.
Re-downloads
Download links stay live. Keep the confirmation email and you can download the files again at any time, on any device.
Delivery problems
If the email does not arrive within a few minutes, check the spam folder first. If the link has expired or a file will not open, email a1809991767@gmail.com with your order number and we will re-issue the download free, usually the same working day.
File size and format
A typical plan set is about 4 MB as a ZIP archive containing PDF, DXF and SVG files. Any modern computer opens it; no specialist software is needed to read the PDFs.
Customs, taxes and duties
Because no goods cross a border, no customs duty or import tax applies. Sales tax or VAT may be collected at checkout depending on your location.